2021-2022 multi-year plan

Introduction

French Decree No. 2019-768 of July 24, 2019 relating to the accessibility to disabled persons of online public communication services,1 published on July 25, 2019, sets out the accessibility obligations applicable to the websites of all French entities with revenues above €250 million.

Accessibility in du Crédit Mutuel Asset Management’s digital strategy

We make digital accessibility a core concern when developing and providing websites or mobile applications to our customers and our internal personnel, this being a core element of du Crédit Mutuel Asset Management’s policy on the integration of disabled persons.

Structures dedicated to accessibility

A dedicated accessibility unit has been set up at the group's IT subsidiary, Euro-Information.

The team works on several aspects of accessibility:

• ensuring that the processes required to take accessibility into account are established, implemented and maintained;
• reporting to management on accessibility levels and any areas for improvement;
• promoting awareness of accessibility requirements;
• managing internal and external compliance checks;
• providing assistance with all problems related to accessibility;
• acting as the first point of contact for matters relating to digital accessibility.

In addition, each du Crédit Mutuel Asset Management entity responsible for its own content will in the future have its own assigned accessibility officer to oversee these tasks.

Training and awareness-raising

E-learning modules will be offered to raise awareness among all developers, authors, webmasters, project owners, organizers, UX Designers, etc.

Training modules will be offered by the training department based on profile, and will be included in the ongoing training catalog.
Basic training on accessibility will be offered to all developers.

More advanced training will be offered to the developers of components and thick-client applications and to accessibility officers.

Accessibility requirement concerning external software

As far as possible, we insist that all external solutions are made accessible before being integrated into our application system.

User support

We advise all users who encounter an accessibility problem to report it via the contact details on the website.

All problems reported are systematically dealt with as soon as possible by the internal error management system.

Compliance work

Accessibility within projects

As a result of the measures to raise awareness and by dint of a gradual increase in expertise, digital accessibility will become a factor that is incorporated into projects right from the beginning.

Information and learning resources will be made available to everyone involved in this matter:

• an internally developed tool for checking that certain criteria outlined by the RGAA (French government guidelines on improving accessibility) are complied with;
• at least one screen reader available for testing web pages;
• a specialized support unit.

The majority of our website and intranet site developers work with an internal framework.
The existing components of this framework will be reviewed with a view to complying with accessibility requirements; new components will automatically incorporate accessibility rules.

The templates (elements other than the main content) of the websites are managed by the same team which will receive specific training on accessibility. This team also manages all of du Crédit Mutuel Asset Management’s graphics standards and thus takes charge of several accessibility criteria.

Internal tools are used to generate certain web content or Word and PDF documents. They will be examined with a view to generating accessibility elements.

Audits

Throughout the year, rapid assessments of the accessibility of future applications or updates will be conducted on request, or systematically for major applications.
These assessments will be carried out by in-house accessibility experts. They will cover a limited number of the RGAA version 4 criteria, selected on the basis of their relevance to the context of the application and criticality of the requirement.

The largest and most important websites of the du Crédit Mutuel Asset Management entities in France will be audited by an external body in order to establish a compliance level. Where possible, the other sites will be audited by an in-house expert. If this is not possible, an external body will be used.

The frequency of these audits will range between once a year and once every three years.

Corrective measures

All nonconformities detected during the audits or rapid assessments will be classified as critical, major or minor, depending on their severity level. As far as possible, critical nonconformities will be treated as a priority, as will those identified as quick and easy to correct.

A team responsible for correction will be set up for each one. Standardized correction requests will be created for this purpose.

Annual action plans

Compliance work and digital accessibility activities are set out in annual action plans.

Plan d’actions 2024

Plan d'actions 2024. Tableau listant les actions qui sont prévues d'être effectuées durant l'année 2024 avec leur date prévisionnelle de réalisation. Ces lignes d'actions sont regroupées par sites web et/ou par applications mobiles et/ou dans une catégorie Actions diverses et/ou dans une catégorie Actions communautaires.

Actions	Dates de réalisation
Site www.creditmutuel-am.eu
Réaliser un contre-audit d'accessibilité du site. Commentaire: Taux de conformité obtenu : 68 %	Janvier 2024
Mentionner le niveau de conformité sur le site.	Janvier 2024
Publier les pages officielles.	Janvier 2024
Actions communautaires
Accompagner les référents accessibilité numérique à la mise en conformité des supports numériques du Groupe. Assister les référents accessibilité du Groupe pour leurs publications officielles et la gestion des audits d'accessibilité numérique.	En continu
Enrichir la liste des entités françaises de Crédit Mutuel Alliance Fédérale concernées par la législation. Inclure dans le périmètre les sites web et applications mobiles en refonte et ou en création, parmi les entités françaises du Groupe, possédant un chiffre d'affaires supérieur à 250 millions d'euros.	En continu
Sensibiliser à l'accessibilité l'ensemble des acteurs. Diffuser le module e-learning de sensibilisation à tous les acteurs concernés.	En continu
Communiquer sur l'accessibilité. Échanger sur l'accessibilité via le réseau social d'entreprise, la Newsletter, lors de séminaires internes.	En continu
Enrichir la base documentaire sur l'accessibilité numérique. Alimenter une base de connaissance sur le sujet, fournir des conseils de codage, de rédactions, des mémos techniques…	En continu
Optimiser les outils internes d'assistance au développement. Compléter les outils d'aide au diagnostic des pages et d'aide à la correction des erreurs d'accessibilité fréquentes.	En continu
Surveiller la sortie du décret d'application à l'international et accompagner nos filiales à l'étranger.	En continu
Gérer l'équipement d'assistance. Enrichir le catalogue de matériels et logiciels d’assistance. Accompagner les correspondants handicap lors des commandes d'équipement d'assistance. Assurer un support en matière de logiciel d’assistance.	En continu
Auditer les applications clients lourds.	En continu
Surveiller la transposition de la directive européenne "European Accessibility Act" du 17 avril 2019 dans la loi française. Pour éventuellement réviser le périmètre d'application traité.	T4 2025
Améliorer l'équipement d'assistance des salariés du Groupe. Améliorer le catalogue de matériel et logiciel d'assistance, fluidifier le circuit de commande, optimiser les phases d'installation et maintenance, mieux gérer le support apporté aux salariés en situation de handicap vis-à-vis de l'équipement.	En continu

Bilan des actions